Simon Lively

Professional summary

Technical enablement and enterprise systems engineer with 10+ years of experience building, operating, integrating, and teaching complex SaaS, cloud, identity, and automation platforms. Hands-on experience with LLM APIs and agentic workflows, technical demos and proof-of-concepts, user provisioning and IAM/SSO, API integrations, scripting, troubleshooting, documentation, and customer-facing technical delivery. Known for translating fast-moving technical capabilities into practical demos, repeatable workflows, training material, and support processes that technical and non-technical teams can use with confidence.

AI, automation & platform projects

• Built and operate a self-hosted AI platform using LiteLLM, Ollama, OpenWebUI, SearXNG, and API-connected tools, with routing across local and cloud models for different workloads.
• Built and integrated an agentic assistant environment using Hermes Agent with browser/search, terminal, file, vision, messaging, and automation capabilities, including WhatsApp-based interaction and tool-driven workflows.
• Use AI coding tools, including OpenAI Codex-style repo-backed workflows, as part of daily engineering work for scripting, infrastructure automation, troubleshooting, integrations, and application changes.
• Develop automation and integrations with PowerShell, Python, Bash, REST APIs, JSON/YAML, webhooks, and workflow tooling to reduce repetitive administration and create reusable self-service processes.

Technical expertise

• LLM APIs and agents
• Tool calling and agent frameworks
• LiteLLM, Ollama and OpenWebUI
• Microsoft 365 and ServiceNow
• IAM, SSO, SAML, MFA and RBAC
• PowerShell, Python and Bash
• REST APIs, JSON and YAML
• CI/CD and Infrastructure as Code
• AWS, Azure and Google Cloud
• Kubernetes, Docker and VMware
• Technical demos and PoCs
• Training, labs and runbooks

Professional experience

GuidePoint Security — Senior Security Engineer

October 2025 – July 2026

• Delivered senior-level technical consulting and troubleshooting across enterprise cloud, SaaS, identity, and hybrid infrastructure environments.
• Translated client requirements, architectures, security controls, and operational constraints into implementation guidance, technical documentation, and scalable recommendations.
• Supported integrations and deployments across Microsoft 365, Azure, AWS, Google Cloud Platform, identity governance, APIs, and enterprise security platforms.
• Diagnosed complex authentication, access, networking, API, application-configuration, and third-party integration issues for client and internal teams.

Epic Games — SaaS Engineer

February 2025 – October 2025

• Administered and supported global, business-critical SaaS platforms, ServiceNow, AWS-hosted services, and cloud-connected enterprise applications.
• Resolved access, workflow, integration, configuration, and service-reliability issues affecting distributed teams in a fast-moving environment.
• Partnered with engineering, security, vendors, and business stakeholders on SaaS integrations, lifecycle management, platform changes, and service improvements.

Uber Technologies Inc. / IMCS Group — Senior Systems Engineer

May 2022 – January 2025

• Administered enterprise SaaS platforms and integrations spanning Microsoft 365, AWS, Google Cloud, identity services, APIs, and business applications supporting global operations.
• Developed PowerShell and workflow automation that reduced repetitive administration and improved operational consistency.
• Reduced system-related escalations by 40% through stronger SOPs, runbooks, knowledge documentation, and repeatable support processes.
• Partnered with Security, Compliance, Legal, Vendor Risk, and Operations teams to translate governance and business requirements into platform changes.

Citrix Systems / Genesis Global — SaaS Administrator

March 2021 – May 2022

• Administered and optimized 37 enterprise SaaS applications, maintaining access, compliance, lifecycle controls, and continuous operation.
• Integrated 39 enterprise applications into standardized IT management processes, improving interoperability and audit readiness.
• Supported API integration projects and coordinated with Security Assurance, Legal, and Vendor Risk through application review, onboarding, and governance workflows.

Covenant Technology Solutions — Senior Systems & Network Engineer

January 2019 – March 2021

• Served as lead engineering and escalation resource for nine client organizations across infrastructure, networking, cloud, virtualization, identity, and business applications.
• Built demo/proof-of-concept environments and delivered technical solution walkthroughs for prospective and existing clients, demonstrating capabilities and implementation approaches.
• Led on-premises, hybrid, and cloud migration projects; provided customer-facing implementation planning, advanced troubleshooting, documentation, and knowledge transfer.

Mattress Firm Inc. — Learning Technology Specialist / LMS Systems Administrator

May 2015 – January 2019

• Managed learning and collaboration systems serving 10,000+ users across 3,500 locations, including user access, licensing, compliance, and operational support.
• Supported sales-facing platforms and workflows in a large distributed retail organization, including cloud-connected access and integration work around Microsoft Dynamics.
• Automated administrative and provisioning workflows and reduced escalations by 35% through mentoring, documentation, process improvement, and vendor coordination.

Education & technical training

• Campbell High School · Smyrna, Georgia
• GED · West Central Technical College · Carrollton, Georgia
• College Certifications · West Central Technical College · Bremen and Carrollton, Georgia
• AWS Solutions Architect coursework / certification preparation · In progress

Volunteer leadership

Martins Creek Volunteer Fire Department — Junior Lieutenant / Volunteer Firefighter

2025 – Present. Apply structured incident coordination, communications, technical documentation, radio/networking, mapping, and operational-readiness skills in a time-sensitive emergency-response environment.