Sense
Gather logs, telemetry, architecture, user experience, ownership, and constraints before forming a theory.
Operating model
My job is to create shared understanding, make the right tradeoffs visible, and leave behind a system that can be owned.
Gather logs, telemetry, architecture, user experience, ownership, and constraints before forming a theory.
Trace interfaces and dependencies to find the condition behind the loudest symptom.
Make security, reliability, cost, supportability, reversibility, and business tradeoffs explicit.
Remove repeated labor only where the decision boundary is understood and guarded.
Capture intent, ownership, diagrams, runbooks, and recovery paths while the context is fresh.
Use every incident and delivery cycle to strengthen the next one.
Principles